Employee Engagement
The world's top-performing organisations understand that employee engagement is a force that drives business outcomes. In the best organisations, engagement is more than a human resources initiative -- it is a strategic foundation for the way they do business.
World-class organisations unleash their potential for growth by optimising their employee and customer relationships. Organisations that have optimised engagement have 2.6 times the earnings per share (EPS) growth rate compared to organistions with lower engagement in their same industry.
Employee Engagement: A Leading Indicator of Financial Performance
Through more than 30 years of in-depth research involving more than 15 million employees, Gallup has developed and identified 12 core elements -- the Q12 -- that link powerfully to crucial business outcomes.
Our research shows that engaged employees are more productive employees. They are more profitable, more customer-focused, safer, and more likely to withstand temptations to leave the organisation.
What can organisations do to build workplaces that foster higher levels of employee engagement? Q12 is Gallup Consulting's process for organisations that seek to improve their financial performance through a more engaged workforce. Our programmes offer integrated solutions including research-based measurement, coursework, and strategic advisory services that improve workgroup -- and organisational -- performance.
Organisations using Q12 programmes improve productivity levels, develop higher levels of customer engagement, increase retention of their best employees, and improve profitability while reducing on-the-job accident rates and healthcare costs.
Gallup maintains the world's most comprehensive historical and comparative employee engagement databases. Gallup's most recent database, covering the past three years, includes data collected from more than:
- 6.1 million employees
- 759,000 workgroups
- 163 countries
- 63 languages
What Is Your Organisation's Engagement Ratio?
Gallup's engagement ratio is a macro-level indicator of an organisation's health that allows executives to track the proportion of engaged to actively disengaged employees.
- In average organisations, the ratio of engaged to actively disengaged employees is 1.5:1.
- In world-class organisations, they have an engagement ratio near 8:1.
Within the Australian workforce, Gallup estimates the cost of disengagement to be more than $39 billion in lost productivity alone.
Optimising Performance
Gallup's goal is to help organisations build a culture that supports sustainable growth -- a culture that engages your customers by leveraging the talent of your employees and managers.
Business units that score above Gallup's database median on both customer and employee engagement significantly outperform units that rank in the bottom half on both measures.
Learn More
Gallup's approach blends strategic analysis with practical steps and advice to change how leaders view their work, their employees, and their customers.
To learn more about how Gallup can help you or your organisation engage employees, optimise performance, and improve financial performance, download the brochure or contact us.
